Support
Tell us what happened and include the barcode when there is one.
hello@qubba.aiWhy was my product not found?
Try the barcode again in good light, or enter all 13 digits manually. If QScan still cannot find it, the product may not be in the current catalogue yet.
What if a score looks wrong?
Check the ingredients and nutrition against the physical package because products change. Send the barcode and the part that looks wrong by email so the product record can be checked.
How do I delete my account or my data?
In the app, open Profile and choose Delete account. It removes your account, member profiles, scans, and photos at once. Without the app, email hello@qubba.ai and we will delete the account once we have confirmed it is yours. Deleting the account does not cancel an App Store subscription; cancel it in your Apple Account subscription settings.
How do I report an accessibility problem?
Email hello@qubba.ai with "Accessibility" in the subject. Tell us the page or screen, what you were trying to do, and the device and any assistive technology you use. The accessibility statement lists what works, what does not yet, and the other formats we can send information in.
Read how QScan handles your data in the privacy policy, and what works with assistive technology in the accessibility statement.